What am I being billed for?

Your credit card was used to purchase a subscription to a membership based web site. The descriptor or merchant name on your credit card statement is not in most cases the same as the website you joined. The easiest way to find out what site you are being billed for is to simply call one of our friendly customer service reps who will be happy to assist you.

What is Internet Billing Support?

Internet Billing Support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership/subscription.

What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

I don't remember my password. How can I retrieve it?

If you require a password to access a website for which you have purchased a membership/subscription, you may contact us via our "LIVE PHONE SUPPORT" or "EMAIL SUPPORT" to retrieve it. Your password was also e-mailed to you at the time of the purchase.

How do I cancel my membership or subscription?

To cancel a membership or subscription, please contact us via our "LIVE PHONE SUPPORT" or "EMAIL SUPPORT". Make sure you have your Member/Subscription ID so that we can locate your membership/subscription and cancel it. Once canceled, you will receive an e-mail to the address you entered upon purchase confirming that your membership/subscription has been canceled and that you will no longer be billed.

I only purchased a trial membership or subscription. Why are you still billing me?

All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership/subscription to verify the trial period and the recurring billing process.

I was issued a credit. How long will it take for a credit to appear on my statement?

It may take up to 5 business days for the credit to appear on your statement.